How to perform a training needs analysis

How to perform a training needs analysis

Many training managers decide on training without conducting a needs analysis, which could highlight the problem not just the symptom. When to do training needs analysis? You may be contemplating or have gone through organisational change and believe that analysis...
Join Lifeline Corporate at Work 2.0 Africa

Join Lifeline Corporate at Work 2.0 Africa

We are so excited to announce that LifeLine Johannesburg’s Corporate Training Division will be exhibiting for the first time at Work 2.0 Africa this year! We will be showcasing some of our courses, what we have to offer and how our services could potentially improve...
How to manage conflict in the workplace

How to manage conflict in the workplace

Underlying many interpersonal conflicts are inaccurate assumptions that are not founded on facts. Conflict is a natural and very typical phenomenon in every type of human relationship and at every level. People get involved in conflicts because their interests or...
When call centre work becomes traumatic

When call centre work becomes traumatic

Do your clients phone in with shocking stories? A hijacking, an armed robbery or a horrific motor vehicle accident? Are your call centre agents upset by what they hear? This might be the case if you are operating an emergency services, insurance or medical aid call...
Verbal and Emotional Abuse at Work

Verbal and Emotional Abuse at Work

Picture the following scenario: You have been having a tough time at work. Recently your manager told you were to slow and are dragging down the whole department. On another occasion he had a temper tantrum because you did not have a report ready before agreed...