How to effectively handle conflict in the workplace

How to effectively handle conflict in the workplace

The conflict between employees may arise at any given time – but how you choose to respond to it is important. As an HR manager, many of your staff members look to you for direction. If there is conflict, you should be there to treat the situation fairly. If an...
Why soft skills training is important

Why soft skills training is important

Have you ever thought that your staff members lack in soft skills? Perhaps you came to this conclusion after hearing them lose their temper with a client over the phone or they simply do not know how to hold a professional conversation with another colleague or client...