by Bernadette Ogilvie | Aug 1, 2019 | Posts
We often hear the importance of communication and how imperative it is to communicate to our families, friends, colleagues, clients/customers and team leaders. The question is, Why is it so important to communicate and why do people still fall into the trap of not...
by Bernadette Ogilvie | Mar 20, 2019 | Posts
Do you often find yourself being called out for having poor telephone manners, lacking communication skills, can not handle conflict or manage stress whether you’re speaking to a client or customer, a subordinate a colleague or a superior? You need to know what...
by Bernadette Ogilvie | Dec 12, 2018 | Posts
The conflict between employees may arise at any given time – but how you choose to respond to it is important. As an HR manager, many of your staff members look to you for direction. If there is conflict, you should be there to treat the situation fairly. If an...
by Bernadette Ogilvie | Dec 6, 2018 | Posts
Have you ever thought that your staff members lack in soft skills? Perhaps you came to this conclusion after hearing them lose their temper with a client over the phone or they simply do not know how to hold a professional conversation with another colleague or client...
by Bernadette Ogilvie | Oct 26, 2018 | Posts
As a manager, you cannot prevent staff members from experiencing trauma. Unfortunately, no workplace can consider itself immune to potential traumatic events. However, you can do your best to help them get through it. Trauma can be a result of a single violent act in...
by Bernadette Ogilvie | Oct 10, 2018 | Posts
Interpersonal Development There are several companies that struggle with colleagues and managers to work effectively in a team. Part of this reason is because employees lack interpersonal skills. Interpersonal skills is simply the ability to interact and co-operate...
