Introduction to soft skills

Do you often find yourself being called out for having poor telephone manners, lacking communication skills, can not handle conflict or manage stress whether you’re speaking to a client or customer, a subordinate a colleague or a superior? You need to know what...
Why soft skills training is important

Why soft skills training is important

Have you ever thought that your staff members lack in soft skills? Perhaps you came to this conclusion after hearing them lose their temper with a client over the phone or they simply do not know how to hold a professional conversation with another colleague or client...