There are several companies that struggle with colleagues and managers to work effectively in a team. Part of this reason is because employees lack interpersonal skills.
Interpersonal skills is simply the ability to interact and co-operate well with others, furthermore, it can be the fine distinction between a team member and a team leader.
Research states that managers were asked to rate the importance of having good interpersonal skills on a scale of 1 to 5. The average rating they gave was 4.37.
This number was reportedly just below the ‘ability to work in teams’ which they have rated 4.49.
Fortunately, an interpersonal skill in the workplace is something that can be taught. Here are ways on how you can improve your communication skills:
Show employees you care
Do your employees feel valued and appreciated? It’s been reported that younger employees, now more than ever, have a need to feel valued and appreciated at work.
This could be a simple conversation about how their weekend was, employees appreciate it when their managers show an interest in them.
If an employee has done well, be quick to respond with praise and applause and make sure to thank them for their hard work. When your employees feel that you care about them as an individual and not only a team member, they will be encouraged to do the same and work even harder.
Create a friendly environment where employees are comfortable enough to speak to you. Also, ensure that you treat all co-workers with the same respect and that they do not sense that there is a particular “hierarchy” based on how you treat everyone.
This includes gender, age and race and religious beliefs. In this modern day and age, it can be difficult to understand the younger generation that are entering workspaces and some of their ideologies that they value.
Be open for change and allow co-workers into your office to share their suggestions. In the end, they will recognise you as a team player and also deem you trustworthy.
Be quick to resolve conflict
As much as at this point, you will have achieved a sense of oneness in the company, you should also be someone employees are comfortable turning to should they have any issues or disputes they would like to express. This also helps to eliminate passive aggressive behavior or gossiping in the workplace and instead takes on a proactive approach.
If colleagues are in disagreement with each other, it’s easy for the tension to spread to the rest of the office. Remember we decide how we will react to a conflicting situation. Often our tone means more than what we actually want to say. Avoid the following:
- Strike back or attack behavior
- Give in to the negative behavior
- Break off behavior
STOP before you react to conflict: when you feel strong emotions rising, take a deep breath, get up and walk around- do something physical.
Learn to also ask a probing question first: What is really happening here? What is the cause of this conflict? Get more information – it will help you to understand the cause of this conflict better.
Improve your EQ Skills
As much as managers are required to have good interpersonal skills, we understand that this is not always the case.
Enrol your team in a soft skills training course where you will develop great interpersonal skills as well as learn more about anger management training, how to deal with difficult clients, receive leadership training and so much more.
Contact Lifeline Corporate Training to get your no-obligation quote and find the best soft skills package to suit your team.
Remember, when you have good interpersonal skills, your employees will positively perceive you as an approachable person and you will be able to gain their trust and confidence.