Training Programmes

Below are some of the courses that we could assemble based on your training needs:

 

Advanced Self-Awareness

A life changing programme, that assists participants with insight into their current personal and professional landscape and offers them an opportunity of new perspectives to inform their choices moving forward.

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Customer Service Training

This programme is aimed at empowering employees who interact/interface with clients with improved client relationship building skills ensuring they hear underlying client needs and the ability to respond to and manage these requirements effectively.

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Dealing with Difficult Clients

Enhance the ability to communicate with and contain difficult clients by: examining attitudes and reactions to difficult clients and developing effective strategies to deal with difficult clients

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Effective Listening and Communication Skills

Develop awareness of the nature of effective responding skills and enhance your awareness of your personal style of communication and its impact on others.

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Emotional Intelligence (EQ) for Effective Team Management

Learn about the components of EQ and its relationship to interpersonal and communication skills and develop skills to enhance your Emotional Quotient, ensuring you stand out for the right reasons.

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HIV and AIDS Awareness and Training

Offer employees the knowledge required to prevent and manage HIV infections, as well as the opportunity to develop peer counsellors who can provide support and information to colleagues.

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Leadership Development

A programme for new and middle managers to learn about strategic leadership vs. management and the shift to managing others and the elevation of their soft skills that this requires

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Mastering Assertiveness and Conflict Management

Develop insight into and the efficacy of the four main conflict styles and learn assertiveness skills and tools to prevent and manage conflict effectively

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Personal Development Journey

A three to five day journey tailored to provide an overview of several aspects of EQ, Conflict Management and Resilience offering employees an opportunity for significant self and professional development.

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Resilience Training

This programme highlights the importance of developing resilience in an uncertain world and offers participants practical tools to enhance their personal and professional resilience and take individual responsibility for their futures.

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Stress and Time Management

This practical programme, offers participants opportunities to shift their understanding of stress and time management and develop personalised plans to manage both more effectively.

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