Emotional Intelligence (EQ) for Effective Team Management

Over the last century, LifeLine Johannesburg hosts our popular 5 day Emotional Intelligence (EQ) for effective team management / Life Skills Course for employees. This is a full training programme offered to top blue chip companies who have a vested interest in their employees. The training is highly experiential and takes place in a relaxed environment with a minimum of 6 participants and maximum of 16 participants.

Training will occur over a 5 Day period. Ideally it would be best if training days were split over consecutive weeks to allow time for participants to assimilate and put learnings into practice. Between each week there should be a week’s break to allow for integration of skills learned. There will be a wrap up session which will take place a month after the last days training. This is to ensure that training learnings are being implemented, allows for revision, discussion and group closure.

The Emotional Intelligence (EQ) for effective team management / Life Skills Journey offers participants a unique opportunity to improve EQ, continue along the path of effective interpersonal skills and learn to build meaningful connections with others through growing personal awareness. Stress management, time management and work/life balance are examined, and assertive communication grown, leading to skill development, potential behavior modification and attitude shift.

Each individual’s impact upon others carries the stamp of their personal paradigms and strongly influences how successful their relationships – both workplace and private – become.  Through the 4 modules of this Personal Development Journey, skills are taught, awareness grown and practice stressed – leading to behavior change resulting in greater personal knowledge, confidence to continue along the development journey into successfully achieving workplace and personal goals set as well as improved workplace performance and increased motivation in employees


  • To enhance communication styles, and maximize effective interpersonal relationships
  • To encourage development of confidence in communication situations
  • To offer opportunities for personal development and awareness
  • To teach and enhance assertiveness and conflict management
  • To offer opportunities for connection and building of diverse relationships


  • To build effective interpersonal communication
  • To develop active listening and effective responding skills
  • To grow personal awareness and develop awareness of personal communication style
  • To improve performance by analyzing and reducing communication blocks
  • To increase effectiveness by promoting clear communication
  • To develop and enhance an assertive communication style
  • To teach conflict management skills
  • To offer opportunities to practice skills learnt


At the end of the 5 day training programme learners will have:

  • Identified and improved listening and effective communication skills240_f_99665728_ktodtt7uua3xoh7ibw0affh601opezqo
  • Developed an awareness of personal interactive styles
  • Grown in personal awareness and EQ
  • Analysed and practiced assertive communication in contrast to aggression and submission
  • Developed and practiced a conflict management model
  • Analysed personal stressors and committed to stress management techniques
  • Committed to effective time management and work/life balance adjustments
  • Grown in personal understanding and confidence
  • Bonded as a group/team
  • Offered and received interpersonal feedback


PLEASE NOTE: This course can be tailored and customized to suite your company culture and training needs

Pre-Training Questionnaire

Each participant will receive a pre-course questionnaire which they are required to fill out on their own personal  working habits. In addition, they will need to ask a manager and a colleague to rate them as well based on this questionnaire.

Introductory Module – half day

  • Meeting and greeting
  • Introductions and expectations

3)   Theoretical model for interpersonal skills

4)   Introduction to training programme

5)   Icebreaker and introduction to listening skills

Day 1


  • Intention in communication
  • Active listening skills

3) Verbal and non verbal listening240_F_84736988_vpWMM1VZ0hUuxSN6JFttLesPmBy7fkhR

4)  Issues of empathy

  • Hearing underlying feeling and meanings
  • Effective responding and connection skills
  • Practice of skills learnt
  • Personal styles and awareness
  • Forward planner
  • Feedback

Day 2


  • Issues of judgement
  • Personal awareness model – Johari’s window
  • Experiential exercises growing personal awareness
  • Personal awareness – communication styles – shown and hidden
  • Personal collages and presentation
  • Personal Goals
  • Feedback

Day 3

Assertiveness and Conflict Management240_f_70968934_6bahson8pljmyon0b5inma60h2hjazqw

  • Personal awareness in terms of assertive communication
  • Assertiveness theory
  • Issues of assertive, aggressive, submissive behaviour
  • Personal responsibility dynamics
  • Experiential exercises to build and practice assertive behaviour
  • Conflict management model and practice
  • Issues of competition
  • Forward planner
  • Feedback

Day 4

Stress Management, Time Management, Work/Life Balance240_f_79180690_ayhhhmkskkfa16h1rzhlkiz6siove8le

  • Relaxation exercise
  • Analysis of personal stressors
  • Theoretical input – Covey
  • Stress management analysis and commitment
  • Work/Life balance – a myth?
  • Personal time analysis and reaction
  • Awareness of building balance
  • Time wasters240_f_86360334_5amwyaa4vuivopu0kgevlu4gxndpetn9
  • Values exercise
  • Forward commitment
  • Feedback

Post-training Assessment questionnaire

Wrap-up Session (approximately a month after Day 4)

1)  Check in

2) Consolidation and revision

3)  Opening of feedback comments, discussion

4)  Interpersonal feedback

5)  Forward commitment240_f_67042461_igv5n2lpnpf7hlbk4h9bfmj7koac7dxg

6)  Evaluation of programme

Please note: We are very flexible in terms of days and modules. Therefore, if there is a module that your company would like to emphasize more on we are more than happy to accommodate your needs. All proposals are tailored to your company needs and expectations.



  • It is recommended that each delegate that attends training should receive 2x mentoring sessions with one of the LifeLine trainers,
  • Mentoring takes place AFTER the wrap-up session
  • Mentoring is an hour long
  • The objective of mentoring is to concretise the learnings from the training and enhance skills learnt in order to create behavior change in the delegate
  • Mentoring sessions are set up between the facilitator and the delegate at times that are mutually suitable at your offices or LifeLine Norwood centre if preferred.240_f_65774279_f3ytu6getu4usebte9xqpgqodkfhiain


Book now!


Share This