Effective Listening and Communication Skills

240_F_70298315_sKHHNbUK41Nb2oJtsXzeQ39tUYaUKQc3For effective relationships we need awareness of what effective communication entails and awareness on how we currently communicate. It is important to know our own communication styles and how we respond to others. Effective communication is achieved when we know and trust each other, communicate openly and unambiguously, accept and support each other and can manage conflicts and relationship problems constructively. Effective communication leads to positive results where as ineffective communication leads to conflict, breakdowns, and negative feelings and can be destructive. This training will focus on your own styles in communication, build effective listening and response and build skills to see the ‘big picture’ in communication.


  • To teach active listening skills
  • To provide theoretical input on effective interpersonal communication
  • To develop awareness of response styles
  • To provide opportunities to practice new skills acquired


What our clients say

  • “The skills are so practical that I know that my listening skills ave vastly improved”
  • “I have never enjoyed a course so much! I enjoyed the practical exercises so much because I could apply theory, and not only learn it. I have no excuse, I have all the skills provided to me”
  • “I learnt to listen and be patient with people and that I should stop being judgmental and I should respect the person who is in the space as well as trust the person in order to get helped or listened to”4
  • “Now that I am able to listen to people without judging them, I am able to not give out advice but listen carefully”


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