Have you ever thought that your staff members lack in soft skills? Perhaps you came to this conclusion after hearing them lose their temper with a client over the phone or they simply do not know how to hold a professional conversation with another colleague or client through their tone of voice.
Undoubtedly, there are many companies that may be dealing with the same kinds of problems in the workplace. The first step into evoking change is to recognize that there are sometimes changes to be made in how we interact with our colleagues. Thankfully, soft skills can be taught!
If you have considered this training in your company would like to invest in soft skills as a starting point but still unsure whether there will be any real return on investment in the long run, here are a few reasons why we think it will benefit your company.
Every organization needs team players who are quick thinkers and problem solvers. If there is a mini-crisis in the office, many colleagues will look at the few people for a solution or tell them exactly what needs to be done. They start to become submissive and their opinions often get unheard and overlooked, leaving those who are extroverted to make all the decisions. Thus, employees who display problem-solving skills are reportedly considered for management level positions as well as moving up the corporate ladder a lot quicker. However, this does not mean that those who are extroverted generally make the best decisions because they engaged quicker than those who are not. A soft skills training course is important as it allows both the extrovert and introvert to view their own behaviours and how this can have an impact on the people around them.
Communication is probably the most important skill to acquire. Every day, many jobs require a person to be able to communicate effectively through spoken and unspoken words. It is said that 25% of verbal words gets absorbed and 75% is interpreted through our body language, the tone of voice and manner in which the message was conveyed. If there are members in your team who are shy by nature or who struggle with communicating, this is taught by using assertiveness as a form of speaking up instead of reverting back to default styles of communication. With the correct training in place, they will be able to brush up on their skills as well as improve their communication skills.
Good work ethic
A bad work ethic is usually a result of low staff morale. If a certain department in your organization displays poor work ethic, then there are many ways that you can boost this for their individual benefit as well as that of your company’s. A few ideas to help boost work ethic is to show appreciation an employee’s hard work, provide them with incentives when they work overtime and most importantly provide them with training on how to build resilience and increase motivation that they need. This can be especially important for different companies who have different generations working together and “older” employees feel unmotivated to learn different tools.
Teamwork is encouraged
As the popular saying goes, there is no “I” in the word team. With that said, so many people struggle to work with other colleagues due to a large number of reasons such as personality traits, value systems, Diversity and culture as well as generational age gaps. It’s important that managers identify these personality traits before making decisions that may not be accepted by the rest of the team. If you notice certain members are marginalized because they do not prefer to work in a team, try opting for team building exercises at work. You can also send them on for private 1:1 coaching or mentoring sessions to further improve their interpersonal skills which will help them work better within a group.
No matter how you look at it, the truth is without soft skills training in place, hard skills might seem useless. For example, if a salesperson has the expertise to perform their jobs well but lacks the communication skills to close deals, they may not be as good at their job as you think.
For a professional tailored solution, partner with LifeLine Corporate Training for an affordable quote and get your company to develop and improve on soft skills that are critical to any work environment.