Emotional Intelligence Mastery
Developing Essential Skills for Success- Emotional Intelligence (EQ) is the ability to be able to manage one’s own emotions in the workplace. This can be due to conflicting situations arising at work, a difficult employee or manager and our emotions towards managing change. It is essential that employees work positively together to ensure all their work is completed within due time.
- Employees may battle to conduct themselves professionally due to stresses beyond our control. This may be in the way we communicate with each other and being unaware of the tone or underlying body language. As a result of built up stress and frustration, it may result in resentment with other team members, complaining and bickering as well as a lack of understanding and empathy in hearing the needs of their fellow colleagues and an overall negative working environment.
What will I Learn
The main objective for this course is to create a foundation of skills that allows these employees to improve on their communication skills, increase their emotional intelligence through their engagement with others and be able to manage difficult and emotional clients/co-works during conflicting times.
Outcomes
- Growth in general self-awareness and awareness of how my personal impact has on others in the work place. The result is reaching the best outcome possible in terms of team outputs and personal responsibility dynamics. The importance of ATTITUDE in my role and how this affects my BEHAVIOUR
- To actively listen and improve on my interpersonal communication skills as well as improved engagement over the phone when liaising with different clients
- Improved self-awareness on how to handle difficult and emotional clients without taking it personal and responding passive aggressively, submissive or aggressive.
